CHELSEASOUKO SITE POLICY

 

 

Article 1 About this agreement (contents and scope of the agreement)

(1) Contents of Terms

These Terms of Use (hereinafter referred to as the "Terms") define the terms of use of the services (hereinafter referred to as the "Services") provided by Chelsea Warehouse (hereinafter referred to as the "Operator").

Those who use all services provided by the operator online and offline (hereafter referred to as “users”) shall use these services in accordance with these Terms.

 

(2) Scope of application

These Terms shall apply to all relationships related to the use of the Service between the User and the Operator.

 

 

Article 2 Contents of the Service (Available Items and Products)

(1) Available services

Users can use the following services provided by the operator for free or for a fee.

① Browsing the Chelsea Warehouse website

②Commercial transactions provided online or in person

③ Costume rental (rental)

④Repair service

⑤ Others (works provided offline, etc.)

 

(2) Product definition

The operator uses the following items as products, and users can purchase or rent these products by paying the price.

①Inventory items (works that have already been produced and stored as finished products by the operator)

(2) Made-to-order products (works made after receiving an order from a user)

③ Rental items (works rented out to users for a fee)

 

 

Article 3 Commercial Transactions

The method of commercial transactions differs depending on whether the product is an in-stock product or a custom product made to order.

 

(1) [For stock items]

1. Start trading

When the user requests the operator to purchase the product he or she wishes to purchase in writing, along with information such as the design, size, quantity, etc., and notifies that the operator has accepted the application. By doing so, a sales contract is concluded.

At this time, the user shall be fully satisfied with the material, size and design of the product to be purchased.

 

2. Payment

Prior to delivery, the user will pay the product price and other expenses (delivery charges, etc.) by the method specified by the operator.

The operator offers the following payment methods:

(1) Credit card payment (using Stripe's payment system)

This payment method can only be used for online commerce.

In addition, the operator does not grasp the card information of the user by this payment method.

(2) bank transfer

It will be transferred to the current account of Japan Post Bank. The transfer fee will be borne by the user.

(3) Cash

Limited to direct delivery between the user and the operator.

 

3. Delivery

After confirming the payment from the user, the operator will deliver the product to the user by hand delivery or by mail.

In the case of delivery by mail, we will ship within 7 days after confirming payment from the user.

Delivery is completed when the operator hands over the product to the user or, in the case of mailing, delivers it to the delivery company, and the ownership of the product is transferred to the user.

Delivery by personal delivery is limited to cases where it does not involve additional expenses such as transportation expenses to the operator, and the operator does not bear the expenses such as transportation expenses of the user related to this delivery method.

 

4. Termination of transaction

The transaction will end when the User completes the payment for the Product and the Operator completes the delivery of the Product.

Ownership of the product shall be transferred to the user when the operator delivers the product to the delivery company.

 

5. AFTERCARE AND WARRANTY

If the user determines that there is a defect or defect in the purchased product due to the responsibility of the operator, the user can notify the operator within 8 days after arrival to return or refund the product, repair it, or equivalent product. can be exchanged for

If the above period has passed or if the user wants to make repairs, please use the paid "repair service".

We cannot accept returns or exchanges after the above period or due to the convenience of the user.

In any case, the operator will not refund more than the price paid by the user or compensate by providing an equivalent service.

 

① About returns

If the User wishes to return the Product, the User shall notify the Operator within the above period of time that the User wishes to return the Product.

Upon receiving this notification, the operator will decide whether or not to accept the return and notify the user. In this case, the operator may request additional information from the user in order to confirm the content and reason.

The user shall deliver the product to the operator by hand or by mail within 7 days after receiving the notification from the operator to the effect that the user accepts the return. In addition, when sending by mail, it shall be delivered to the operator within the above date, and the postage shall be borne by the user.

The operator will process the refund to the user within 3 days after receipt and confirmation of the product.

In principle, refunds will be made by the method used by the user for payment.

 

② About rework

If the User wishes to modify the Product, the User shall notify the Operator within the above period of time.

After receiving this notification, the operator may request additional information from the user to confirm the content and reason.

The user shall hand over the product to the operator by hand or by mail within 7 days after receiving the notification from the operator to the effect that the user approves the modification. In addition, when sending by mail, it shall be delivered to the operator within the above date, and the postage shall be borne by the user.

The operator will promptly notify the user of the number of days required for repair work after receiving and confirming the product, and will deliver the product within that date.

Postage costs for delivery shall be borne by the operator.

 

③ About exchange

If the user wishes to exchange the product, the user shall notify the operator within the above period of time that he/she wishes to exchange the product.

After receiving this notification, the operator may request additional information from the user to confirm the content and reason.

The user shall hand over the product to the operator by hand or by mail within 7 days after receiving the notification from the operator to the effect that the exchange is accepted. In addition, when sending by mail, it shall be delivered to the operator within the above date, and the postage shall be borne by the user.

The operator will promptly deliver a replacement product to the user after receipt and confirmation of the relevant product.

Postage costs for delivery shall be borne by the operator.

 

6. Cancel

As a general rule, we cannot accept cancellations after the sales contract is concluded.

 

(2) [For special order products]

1. Start trading

The User requests the Operator to make a purchase request for a product that the User wishes to purchase, along with information on the design, size, quantity, etc., in response to which the Operator presents an estimate of the price and delivery date. The sales contract will be concluded when the user accepts the application and notifies the user of its acceptance.

At this time, the user shall be fully convinced of the material, size, and design of the requested product, which is a product.

In connection with this contract, the Operator will prepare a written estimate that describes the details of the transaction, and notify the Operator in writing that the User has confirmed receipt of the said written estimate. This notification can also be sent to the operator by the user affixing a seal on the quotation prepared by the operator.

In addition, if the design and materials of the product to be produced are undecided and a meeting is required, a "design consultation / creation fee" may be incurred prior to the above sales contract.

 

2. Payment

Prior to the start of production, the user pays the product price and other expenses (delivery charges, etc.) by the method specified by the operator.

The operator offers the following payment methods:

① Credit card payment (using Stripe's payment system)

This payment method can only be used for online commerce.

In addition, the operator does not grasp the card information of the user by this payment method.

② Bank transfer

It will be transferred to the current account of Japan Post Bank. The transfer fee will be borne by the user.

③Cash

Limited to direct delivery between the user and the operator.

 

If the estimated amount is not fixed at the time of the start of the transaction, the operator can start production by paying the user an amount exceeding the provisional price assumed for the production of the product. The operator receives this as a deposit, and refunds the difference from the actual product price to the user at the time of delivery. Regarding this, if the operator receives the deposit by credit card payment, it shall be refunded to the user only by credit card payment.

 

3. Delivery

After confirmation of payment by the user, the operator will start production after the arrival of fabrics and materials if they are brought in, and deliver the product to the user by hand or mail after the production is completed. In the case of delivery by mail, the operator will send it to the user within 7 days after the completion of production.

Delivery is completed when the operator hands over the product to the user or, in the case of mailing, delivers it to the delivery company, and the ownership of the product is transferred to the user.

Delivery by personal delivery is limited to cases where it does not involve additional expenses such as transportation expenses to the operator, and the operator does not bear the expenses such as transportation expenses of the user related to this delivery method.

 

4. Termination of transaction

The transaction will end when the User completes the payment for the Product and the Operator completes the delivery of the Product.

Ownership of the product shall be transferred to the user when the operator delivers the product to the delivery company.

 

5. AFTERCARE AND WARRANTY

If the user determines that there is a defect or defect in the purchased product due to the responsibility of the operator, the user can notify the operator within 8 days after the product arrives to return or refund the product, or repair it. can.

If the above period has passed or if you need to make repairs due to the convenience of the user, please use the paid "repair service".

We cannot accept returns after the above period or due to the convenience of the user.

Special order items cannot be exchanged as there are no alternatives available.

In any case, the operator cannot refund more than the price paid by the user or compensate by providing services equal to or better than the price paid by the user.

 

(1) About returned goods

If the User wishes to return the Product, the User shall notify the Operator within the above period of time that the User wishes to return the Product.

Upon receiving this notification, the operator will decide whether or not to accept the return and notify the user. In this case, the operator may request additional information from the user in order to confirm the content and reason.

The user shall deliver the product to the operator by hand or by mail within 7 days after receiving the notification from the operator to the effect that the user accepts the return. In addition, when sending by mail, it shall be delivered to the operator within the above date, and the postage shall be borne by the user.

The operator will process the refund to the user within 3 days after receipt and confirmation of the product.

In principle, refunds will be made by the method used by the user for payment.

 

(2) Rework

If the User wishes to modify the Product, the User shall notify the Operator within the above period of time.

After receiving this notification, the operator may request additional information from the user to confirm the content and reason.

The user shall hand over the product to the operator by hand or by mail within 7 days after receiving the notification from the operator to the effect that the user approves the modification. In addition, when sending by mail, it shall be delivered to the operator within the above date, and the postage shall be borne by the user.

The operator will promptly notify the user of the number of days required for repair work after receiving and confirming the product, and will deliver the product within that date.

Postage costs for delivery shall be borne by the operator.

 

6. Cancel

(1) Cancellation acceptance and conditions

If the user wishes to cancel the transaction after the sales contract is concluded, the user can cancel this contract by paying a cancellation fee according to the progress of work by the operator.

The degree to which the Operator has made progress is determined by the progress of the work at the time the Operator receives a notice of cancellation from the User. In the case of multiple steps other than 1 below, the total cancellation fee for each applicable step shall be the final cancellation fee to be paid by the user to the operator.

 

Cancellation fee (special order item)

Working process

Details of work process

Percentage of cancellation fee paid by the user to the operator

1 Basic cancellation fee

After signing the contract - before starting production

100% of the estimated design fee and

20% of the amount of work other than the actual cost of materials

2 patterns

After starting pattern creation/correction ~ Completion

Full amount of pattern creation/correction fee out of the estimated amount

3 Material arrangement

Arranging fabrics and secondary materials

The total amount of the arrangement fee and the actual cost of materials

4 Sewing work (1)

After starting to cut the fabric to finish cutting

50% of the estimated sewing fee

5 Sewing work (2)

Sewing start to completion

The total amount of the sewing work fee out of the estimated amount

 

(2) Returns due to cancellation

If the operator entrusts fabrics, secondary materials, or other items used in production from the user when the sales contract is concluded, the operator will promptly return it to the user after receiving a cancellation notice from the user. . Depending on the work progress, it may not be possible to return it in its original form.

If there is a postage charge for returning the item, the user is responsible for it.

 

(3) Refund/settlement of remaining balance

After receiving the notice of cancellation from the user, the operator will promptly calculate the cancellation fee and notify the user including the amount of the shipping fee, if any, due to the return.

After that, the operator will refund and settle the price or deposit paid by the user.

If there is a fee for the refund, it will be borne by the user.

If the user paid for the purchase by credit card, the refund will be made through the same credit card company as a general rule.

 

 

 

Article 4 About costume rental contract

(1) Available services and content

The User may use the costume rental service provided by the Operator for a fee for a prescribed period.

Those who use rental products provided by the operator online and offline (hereinafter referred to as "users") are required to enter into a rental contract with the operator in accordance with these Terms.

 

(2) Definition of rental products

The products of this service are limited to clothes and miscellaneous goods that the operator clearly states as "rental goods" and presents online or by other means.

The usage fee for each rental product (hereinafter referred to as "rental fee") is set according to the usage period desired by the user, including consumption tax.

In addition, the rental fee does not include the shipping fee, and the user will be responsible for the round-trip shipping fee.

Most of the rental products are second-hand goods, and they are one-of-a-kind items that may be remade by the operator at any time by making modifications such as rework and design changes.

 

(3) Conclusion of contract

1. Application for use

When the user applies to the operator to use the rental product provided by this service, along with information on the name of the product to be used, the period of use, and the desired start date of use, and the operator notifies the operator of its acceptance. A lease agreement is concluded.

However, the deadline for users to apply for use is limited to 7 business days prior to the desired start date of use.

 

2. How to apply

The operator uses the external service "Kashikan" in providing this rental service. This "Kashikan" manages the inventory, reservation status, and rental status of all rental products.

Each user selects and applies for the desired rental product, usage start date and usage period on the system of "Kashikan".

*If it is difficult for the user to operate "Kashikan" by himself/herself, the user can apply to the operator by email or other methods. In that case, the operator will perform the lending operation on "Kashikan" on behalf of the user. However, if the second user applies by himself/herself on "Kashikan" before the operator completes this operation, and the application contents overlap, the second user's application will take precedence.

 

3. Precautions when signing a contract

Prior to entering into a contract, the user shall be fully satisfied with the rental period, material, size and design of the product.

 

(4) Flow of payment/delivery/return

1. payment

After concluding the lease contract, the user will pay the rental fee to the operator in the method specified by the operator before starting to use the rental product.

Please note that this payment is for the rental fee only, and does not include shipping costs for delivery and return.

 

The operator offers the following payment methods:

① Credit card payment (using Stripe's payment system)

This payment method can only be used for online commerce.

In addition, the operator does not grasp the card information of the user by this payment method.

② Bank transfer

It will be transferred to the current account of Japan Post Bank. The transfer fee will be borne by the user.

③Cash

Limited to direct delivery between the user and the operator.

 

2. Delivery and inspection

①Delivery

After confirming payment from the user, the operator will deliver the rental product to the user, mainly by mail.

For delivery, the operator designates the day before the usage start date specified by the user at the time of application as the arrival date, and ships it by cash on delivery.

Delivery is completed when the operator delivers the product to the delivery company.

The user receives the rental product by paying a cash on delivery fee to the delivery company.

* The user can request delivery by hand only if the operator approves. However, this is limited to cases where the operator does not have to pay additional expenses such as transportation expenses, and the operator does not bear the expenses such as transportation expenses of the user related to this delivery method.

If you deliver the product by hand before the desired start date of use, the delivery date will be the first day of use.

 

② Inspection

The user inspects the rental product after delivery and confirms that there is no discrepancy with the content of the application. If there is a discrepancy, the user may contact the operator within two days after receipt and request a replacement, etc., as long as it does not fall under the disclaimer.

This request cannot be made if the user's own circumstances or contact with the operator has passed two days after receipt.

 

3. Returning rental items

The user will return the rental product within the day following the last day of the usage period. The return will be completed when the user delivers the rental product to the delivery company by prepaying the shipping fee, and then the product arrives at the operator.

We recommend using a tracked and insured shipping method for returns. In the event that an attempt is made to return the product by a non-guaranteed delivery method, resulting in non-delivery, loss, etc., the user will be required to pay the operator compensation for damages as stipulated in Article 4 (3) of this provision. increase.

 

(5) Responsibilities of users (precautions and delays, compensation for damages)

1. Notes

When using rental products, users should pay attention to the following points and handle them appropriately.

(1) In order to prevent the deposition of odors, never use detergents or fabric softeners that may leave odors behind.

When washing, please only use the method recommended by the operator for each rental item.

In addition, please return rental items that are clearly marked as "no washing required" without washing after wearing.

(2) To prevent color fading and texture change, never use detergents containing fluorescent brighteners.

When washing, please only use the method recommended by the operator for each rental item.

In addition, please return rental items that are clearly marked as "no washing required" without washing after wearing.

3. Avoid excessive wearing in order to prevent deformation, damage to the fabric, and tearing.

Please use the rental product of the size that suits your body shape in advance.

④Users may not transfer their rights and obligations under these Terms to a third party, or sublease or change the name of the rental product.

 

2. arrears

If the return of the rental product is delayed after the end of the period of use at the time of the rental contract, the operator will separately charge the user a late fee. The late fee will be 30% of the rental fee per day after the expiration date.

If you know in advance that the rental period will expire, please be sure to notify the operator in advance.

 

3. Compensation for damages

In the following cases, the operator will claim damages from the user.

① When the operator suffers damage due to the user's willful misconduct, negligence, violation of laws, or non-observance of this provision

(2) If the User defaces, damages, or destroys the rental product due to intentional, negligence, violation of laws, or non-observance of this provision.

(3) In the event that damage is caused to another user who has a rental reservation next time due to the user's delay in returning the rental product.

 

Details of damage

Compensation amount

Remarks on damage content

Repairable damage or defacement

Actual cost for repair

(Cleaning costs, repair costs, etc.)

Dirt, stains, odor deposits (limited to those that can be removed by cleaning)

Reworkable fabric threading, fraying, longitude loss

Irreparable damage or defacement

or lost

predetermined for the rental product

Full purchase price or reference price

Dirt and stains that cannot be removed by cleaning, odor deposits,

Discoloration, unrepairable shape loss, fabric tear, etc.

 

 

(6) Cancellation provisions

1. offer to cancel

The user can cancel the contract by paying a cancellation fee to the operator even after concluding the lease contract.

The cancellation fee will be determined by the date when the operator receives a request to cancel from the user.

There is no cancellation fee within 8 days counting from the next day of the contract, but even during this period, if the date of cancellation is less than 14 days before the rental start date, the pattern in the table below will be applied. Applicable cancellation fees from 2 to 4 will occur.

 

Cancellation fee (rental product)

​

Cancellation request date

Cancellation fee paid by the user to the operator

Within 8 days counting from the next day of 1 contract (limited to 15 days before the usage start date): Free

2 Up to 14 days before the usage start date: 20% of the rental fee

3 From 10 days to 2 days before the start date of use: 50% of the rental fee

4 The day before and on the day of use: full rental fee

 

2. If the above conditions are not met

No cancellation fee will be charged if the user requests cancellation due to responsibility attributable to the operator.

 

3. When the operator cancels the contract

The operator may unilaterally terminate the contract in the following cases. If the user suffers damage due to this contract cancellation, the operator will not be held responsible for any damages.

① When the user does not pay the rental fee by the due date

(2) If the service cannot be provided due to reasons beyond the control of the operator, or if it is determined that there is a high possibility of this happening (if the user has already paid the rental fee at the time of , the operator will refund the full amount to the user.)

 

(7) Production of similar products and transfer of ownership

1. Production of similar products

The user can request the operator to create a special order product similar to the rental product.

Items similar to the rental product are different clothing and miscellaneous goods that have the same basic design as the rental product, and are newly manufactured and sold by the operator with different fabrics, materials, sizes, etc. from the rental product. .

According to their own wishes, users can request changes in size and design details compared to rental products, specify the fabrics and materials to be used, and submit production requests to the operator.

In response to this, the operator determines whether to accept the request content, and if it can accept the order, concludes a new commercial transaction contract with the user.

You can apply for a similar product production request at any time, regardless of whether or not you use the rental product and the period of use.

However, if an application is made during the rental period, the production request for a similar product will be treated as a special order product transaction, and the rental contract for the rental product must be completed separately.

 

2. Transfer of ownership

The operator may transfer the ownership of a specific rental product for a fee if the user so desires.

Rental items whose ownership is transferable have a selling price that is separate from the rental fee. By paying a price equivalent to this sales price separately from the rental fee, the user can transfer the ownership of the product from the operator.

The transfer of ownership is a transition from a "lease agreement" to a "inventory transaction."

During the period of use of the rental item, the user applies to the operator for a request to transfer the ownership, obtains the operator's consent, and completes the payment for the commercial transaction, thereby renting the rental item without returning it to the operator. You can terminate the contract.

Please note that not all rental products are transferable.

In addition, the operator can freely set and change the transfer price at any time.

 

 

 

Article 5 Prohibitions

(1) Prohibition of infringement of intellectual property rights

Users may not sell works and copyrighted materials (including designs, patterns, and texts) created or published by the operator for commercial purposes without the permission of the operator.

In addition, duplication, reprinting, modification, and secondary use of works and copyrighted materials created or published by the operator are prohibited.

 

(2) Prohibition of transfer of rights and obligations regarding products

Users may not transfer their rights and obligations under these Terms to a third party. Therefore, the User is not permitted to sublease or change the name of the rental product.

However, if the ownership of a specific rental product is transferred by the method shown in Article 4 (7) 2. of these Terms, the user can make the rental product under his/her own name.

In addition, users may not claim rights to products that they own before they own them.

 

 

(3) Other prohibited items

The following acts intentionally or negligently are strictly prohibited.

① Acts that violate laws or public order and morals and acts related to criminal acts

②Acts that destroy or interfere with the functions of the operator's server or network, or attempt such acts

③ Acts that may interfere with the operation of the operator's service

④ Acts of impersonating another user

⑤Acts that directly or indirectly provide benefits to anti-social forces in connection with the operator's services

⑥Other acts that the operator deems inappropriate

 

 

 

Article 6 Change of service contents and suspension of provision

(1) Change of Terms

The operator may change or revise these terms without prior notice to users.

 

(2) Suspension or suspension of service provision

The operator shall be forced to suspend or suspend the provision of all or part of this service without prior notice to the user due to the following reasons.

① When performing maintenance inspections or updating the computer system related to this service

② When it becomes difficult to provide the Service due to force majeure such as an earthquake, lightning strike, fire, power outage, or natural disaster.

③When the computer or communication line, etc. stops due to an accident

④ In addition, when the operator determines that it is difficult to provide this service due to poor physical condition etc.

Regardless of the reason, the operator shall not be liable for any disadvantage or damage suffered by the user or a third party due to the suspension or interruption of the provision of this service.

 

Article 7 Disclaimer

The operator is not responsible for any disadvantage or damage suffered by the user or a third party in the following cases.

(1) User damages and losses due to delivery delays

(2) Disadvantages to users due to the timing of services provided by the operator in campaigns, etc.

③Damage due to material, product shape and design

The user shall be deemed to have agreed to the material, product shape and design of the product at the time of application for purchase.

Reasons such as differences in the image of the product and physical incompatibility after use are all due to the user's convenience.

④Damage suffered by the user due to the user's own negligence when using or using the services and products provided by the operator

⑤ In the event that it becomes impossible to continue providing the service due to a natural disaster or force majeure of the operator, etc.

 

 

 

Article 8 Handling of personal information

The operator appropriately manages the personal information of users based on the Personal Information Protection Law and the privacy policy established by the operator.

 

 

Article 9 Others

(1) The contents of this agreement may be changed as appropriate after consultation between the operator and the user if necessary. This is limited to cases in which the contents of the discussion change are documented in advance and are stored after both parties have agreed.

② The operator may restrict the use of users who violate these terms.

(3) Matters not described in these Terms and the documents presented or any other doubts arise shall be resolved through consultation between the operator and the user.

④The Terms shall be governed by and interpreted in accordance with Japanese law.

⑤ If a lawsuit arises regarding this Agreement, the Summary Court or Kobe District Court shall be the competent court.

 

 

Revised on October 20, 2022